Financial Wellbeing
Free, confidential support if you're struggling with debts, bills, or financial stress. We don't give out money — we help you understand your options and take control of your situation.
Who is eligible
- Anyone experiencing financial stress or hardship
- Located within our service catchment area
- EAPA: must hold a Centrelink concession card
- EAPA: not available more than once per quarter
What we don't cover
- We do not provide cash or emergency relief payments
- We cannot pay bills directly on your behalf
- NILS is a loan — it must be repaid (interest-free)
Financial Counselling outreach
Financial Counselling Outreach runs at our Drummoyne and Homebush venues on a rotating fortnightly schedule, 9:30am–4:30pm. Bookings preferred — call ahead to confirm a slot.
Financial Counselling Outreach
Drummoyne
Financial Counselling Outreach
Homebush
Financial Counselling Outreach
Drummoyne
Our experience in Financial Wellbeing
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Our qualified and accredited team
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Our trusted and transparent process
[Placeholder — clients are guided through a clear process outlining rights, responsibilities, and choices. We do not offer financial advice — we explain options and advocate where needed.]
[Placeholder — note on partnership with external bodies for NILS assessments and energy retailers for EAPA vouchers, reinforcing cooperation and transparency.]
Tell us a little about your situation and we'll be in touch. Fields would include: name, phone, preferred contact time, which program you're enquiring about (Financial Counselling / EAPA / NILS), and a brief description.
Referring a client? This form adds organisation name, your role, and a client-consent checkbox. Each referral includes consent verification before we make contact.
Prefer to talk? Call 1300 XXX XXX, Mon–Fri 9am–5pm. Financial issues can carry stigma — a phone call is often an easier first step, and everything you tell us stays confidential.
Frequently asked questions
Is financial counselling free?
Yes — all our financial wellbeing services are free of charge and government funded.
I need help paying an electricity bill — can you help?
Yes. The EAPA program can assist eligible clients with energy bills. You'll need to hold a Centrelink concession card. EAPA assistance is available once per quarter per household.
What is the NILS loan limit?
NILS provides interest-free loans of up to $1,500 for essential goods and services (e.g. appliances, medical equipment, education costs). It is a loan and must be repaid.